Privacy Policy
On this page we explain how SilverSands collects, uses, and safeguards personal information from players in Germany and other jurisdictions where play is permitted. The description covers the categories of data we process, the purposes for which we use that data, the technical and organisational measures in place to protect your information, cookies and tracking technologies we employ, and the rights you have to access, correct, or request deletion of your data. Our approach aims to be transparent and to help you make informed decisions about your privacy when using our services and transacting in EUR.
Types of data collected
Personal data collected for account creation and verification typically includes name, date of birth, email address, telephone number, residential address, and government identification documents. Technical data covers IP address, device identifiers, browser and operating system details, and log data. Transactional data records deposits, withdrawals, bet history, game play, and currency used. Communications and marketing preferences, plus anonymised behavioural data and fraud‑prevention flags, may also be processed to operate and secure accounts.
How information is used
Account management and payments
To open and maintain accounts, process deposits and withdrawals, and verify identity for KYC and anti-money‑laundering checks, we process personal and transactional information. Account security, balance management, and payment reconciliation rely on accurate data to ensure lawful and efficient service delivery.
Customer service and communications
Support requests, notifications about account activity, and important policy updates require use of contact details. We may send service messages by email or SMS; marketing communications are sent only where consent has been given and may be managed via account preferences.
Compliance and security
Legal obligations and regulatory compliance, including fraud detection and responsible‑gambling measures, require processing of relevant data. Aggregated and anonymised information helps us monitor system integrity and detect suspicious behaviour without identifying individual players.
Data protection and security practices
Industry‑standard security controls are implemented to protect personal information, including TLS encryption for data in transit and strong encryption for stored data. Access to personal data is restricted on a need‑to‑know basis and protected by authentication and logging. Regular security assessments, staff training, and incident response procedures are in place to minimise risk. For players in the EU and Germany we apply measures consistent with applicable data protection laws and GDPR principles where relevant.
Cookies and tracking technologies
Necessary cookies enable core platform functionality and secure sessions. Performance and analytics cookies help us improve the site, while functionality cookies remember preferences. Third‑party tracking used for analytics and advertising may be deployed; browser settings and cookie controls in your account allow you to manage or withdraw consent for non‑essential cookies.
User rights regarding their data
Access, correction and deletion
Requests to access personal data, correct inaccuracies, or request deletion can be submitted via our support channels. Identity verification is required before action is taken to protect account security. We aim to respond to requests within statutory timeframes and will inform you of any limitations due to legal or fraud‑prevention obligations.
Other rights
Where applicable, you may request restriction of processing, data portability, or object to certain processing activities. Complaints about data handling can be directed to our support team or to the relevant German supervisory authority if you remain dissatisfied.
Data sharing and third parties
We share personal information with trusted service providers for payment processing, identity verification, fraud prevention, and IT hosting. Legal or regulatory requests may require disclosure to authorities. Sharing is limited to the minimum necessary and governed by contracts that require appropriate data protection safeguards. Aggregated or anonymised data may be used for analysis without identifying individuals.
Updates to this privacy policy
Periodic reviews ensure the policy remains up to date. Material changes will be posted on our website and, where required, communicated by email. Regular checks of this page are recommended; continued use of our services after updates constitutes acceptance of the revised policy as outlined in the notice provided.